Returns Policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire 30 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unambiguous statement (e.g. by email):

Prominente Haare
E-Mail: hello@prominentehaare.com
Subject: Withdrawal of Order [your order number]

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may use the model withdrawal form below, but it is not obligatory.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Handling that is not necessary includes, for example, installing, wearing, colouring, cutting, washing or styling the extensions. We may deduct the diminished value from the refund.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Custom-made or personalised products.

Please note: hair extensions are hygiene products. Once the original packaging has been opened, withdrawal is excluded.

Return Address

Hunger Halt
Falkenseer Chaussee 32
13583 Spandau, Berlin
Germany

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Hunger Halt UG (haftungsbeschränkt), Falkenseer Chaussee 32, 13583 Berlin, Germany, email: hello@prominentehaare.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
• Ordered on (*) / received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

Questions About Returns

Contact us in advance at hello@prominentehaare.com — we'll help you quickly.